Ticketing Working Group
Our Purpose
The Ticketing Working Group exists to ensure that every Aston Villa supporter has fair, transparent, and meaningful access to tickets — at prices that remain affordable, equitable, and reflective of our values as a club and community.
Our aim is to champion a system that rewards loyalty, supports new and emerging fans, and strengthens the bond between supporters and Villa Park. We work to ensure that both home and away ticketing — across domestic and European competitions — is accessible, sustainable, and managed in a way that reflects the culture and inclusivity expected of Aston Villa fans.
This group is committed to helping the club grow its fan base responsibly, supporting all forms of qualifying membership, and ensuring that supporters feel informed, valued, and heard.
Our Mission
Fair Access for All
- We are dedicated to promoting ticketing processes that are transparent, consistent, and inclusive.
- This means ensuring supporter groups — from long-standing season ticket holders to new club members — understand how tickets are allocated and have confidence in the fairness of the system.
Affordability & Responsible Pricing
- We will work with the club to explore pricing models that support sustainability while protecting accessibility.
- Our approach is aligned with the Football Supporters’ Association’s recommendations, including the position on ticket price freezes across the Premier League.
Supporting Loyalty & Growing the Fan Base
- A fair ticketing system should reward commitment while welcoming new supporters into the Villa family.
- We will examine how loyalty is measured and how opportunities for attendance can broaden the matchday community.
Accessibility & Inclusion
- Ticketing must work for everyone.
- We will identify barriers faced by supporters — including young fans, older fans, disabled fans, and those facing economic disadvantage — and propose improvements to ensure that no supporter is left behind.
Clarity, Communication & Supporter Understanding
- We will advocate for clear and timely communication across all ticketing stages — renewals, sales windows, away criteria, European fixtures, and seat relocations.
- Supporters should always feel informed, prepared, and confident about the process.
Future-Proofing Villa Park
With ground development planned ahead of the 2026/27 season, the group will work to ensure that seat allocations, price zones, and season ticket impacts are understood, communicated, and grounded in fairness.
Our Objectives for 2025/26
- Reviewing ticket allocation models
- Examining pricing structures
- Recommending improvements to concessions
- Evaluating resale and secondary market challenges
- Assessing technology and system performance
- Strengthening fan-facing communication around tickets
- Mapping stakeholder needs across supporters’ groups, the Club, and national bodies such as the FSA
Our recommendations will be delivered to the Club in time to inform policy for the 2026/27 season.
Ticketing Group News
- FAB matchday drop-ins launch this weekend
During our ongoing discussions with the club we have agreed a series of Matchday drop in sessions, where we as a FAB will be available to discuss issues prior to games. The first drop-in will take place in the Holte Pub from 12.30-2.30pm on Saturday, February 21 – prior to our Premier League fixture against Leeds.… FAB matchday drop-ins launch this weekend - IFR – Frequently Asked Questions
The FSA (Football Supporters Association) has produced a document that acts as a basic FAQ guide to the range of powers that the IFR (Independent Football Regulator) has, and the circumstances in which they might be used. The document is based on the FSA’s reading of the legislation and the intentions of the IFR based… IFR – Frequently Asked Questions - Important information for fans travelling to Turkey
As you are all aware the club recently communicated the away fans supporter information pack for the game in Istanbul against Fenerbahçe. We all know that following our club abroad comes with its particular restrictions and that fans, and the club, have to abide by regulations set out by the local police and host football clubs. These… Important information for fans travelling to Turkey - Our First 100 Days — A Message to All Aston Villa Fans
Welcome to the new online home of the Aston Villa Fan Advisory Board (FAB) — and thank you for being here. Today marks 100 days since our first official meeting with the Club on 26th August, and we wanted to take a moment to share what we’ve achieved, what we’re building, and how you —… Our First 100 Days — A Message to All Aston Villa Fans - AVFC FAB supports FSA’s ‘Protect The Fans – Protect The Game’ initiative.
The Aston Villa Football Club Fan Advisory Board (AVFC FAB) are proud to join more than 100 supporter organisations, across all 20 Premier League clubs, in backing the campaign launched by the Football Supporters’ Association (FSA) under the banner “Protect the Fans. Protect the Game.” The campaign calls on Premier League clubs to: In recent… AVFC FAB supports FSA’s ‘Protect The Fans – Protect The Game’ initiative.
Meet the Ticketing Group
Contact The Ticketing Group
To discuss working with the Accessibility group, or to raise an issue, please contact: ticketing@avfcfab.org